SERVICE DELIVERY MANAGER FOR INTERNATIONAL COMPANY (M/F)

Brussels - Bruxelles

Permanent

Added on 25/06/2010

About our client
My client is a worldwide consultancy which provides a complete portfolio of business technology services, computing platforms, and industry solutions. Their platform products are based on scalable, reliable and high-performance server, storage, software, point-of-sale, and mobile technologies. It combines its renowned platform offerings with a full suite of onshore, near shore and offshore system integration, outsourcing, and datacenter services covering applications, operations, infrastructure, customer service, and multi-vendor lifecycle services.

Job description
My client is an experienced service delivery manager with expertise in providing service in the Enterprise Data Centre / Infrastructure services areas of IT; with specific experience of a service environment that is transformed as a contract deliverable. That can demonstrate a history (5years+) of delivery IT service to clients in the private and public sector that delivered demonstrable value to the client


The role holder is accountable for managing service delivery of a high complexity into one or more customer accounts and:


" Leads service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements (typically Director/Board level).
" Actively owns service risks, controls service costs & improve productivity of high complexity contracts for customers in order to increase profitability & continually improve cost effectiveness.
" In conjunction with the customer (typically at Director/Board level) stimulates & defines requirements for new service as part of an IT Service Strategy. Ensures such services are professionally introduced & accepted.
" Proactively leads suppliers in a service partnership as 'one service team' to customers (typically operating at Director/Board level).
" Leads & is a regular contributor & innovator to the continual improvement of Service Delivery standards & practices for the customer contract & community.
" Leads, motivates & develops a team of service delivery & technical service staff.

Who we are looking for

The skills required are the following
" Master degree in It
" Perfectly fluent in English and French or Dutch
" Has at least 10 years of relevant experience
" Typically has an Accreditation in Service Management and is fully versed in ITIL
" Is Able to demonstrate significant experience of leading & managing teams, within a service delivery environment.
" Demonstrates significant competency in leading & progressing teams of managers, team leaders & technical staff.
" Demonstrates a breadth & depth of knowledge in Service Delivery Management with a wide view of continual improvement inside the IT industry

Michael Page Contact
Your application will be sent to Catherine Kohnen.

Reference : MKOC512882

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