Customer Service Agent (Dutch and French mandatory)

Luxembourg Permanent

Updated on 07/10/2021

  • Flat organization with room for initiative
  • Personal development opportunities

About Our Client

Our client is a European leader in its field and has elevated excellent service, product expertise and innovation to its DNA to support a yearly double-digit growth over the last 5 years.

Job Description

As a Customer Service Agent, you are the main point of contact of customers for Belgium and Netherlands by accompanying them from order to delivery. You work in close collaboration with the other departments (logistics, finance, ...).

Your main tasks are:

  • Customer contact management (e-mails, phone, ...)
  • Establishment of quotations for customers and entry of orders received by telephone, e-mail or social media
  • Processing of customer requests (complaints, requests for information, ...)
  • Relay requests to the service concerned (finance, production, operations ...)
  • Tracking orders in progress to ensure smooth operation
  • Preparing excel sheets, letters, PowerPoint presentations
  • And a lot of various tasks which will depends on the day-to-day needs

The Successful Applicant

  • You are business fluent in Dutch and French
  • You have a first experience as Customer Service Agent/Sales Administrator
  • You can handle stress
  • You can manage several tasks at the same time
  • You know how to use Excel, Word and PowerPoint
  • You like teamwork

What's on Offer

A young and truly dynamic team

Mounia El Hail
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Job summary

Sub Sector
Contract Type
Consultant name
Mounia El Hail
Job Reference

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.