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IT Project and Support Manager

Nivelles Permanent View Job Description
We are looking for an IT Project & Support Manager to act as a key interface between business and IT within a large retail organisation undergoing continuous transformation. The role combines IT project management, operational support and transversal coordination to ensure the reliability, performance and evolution of information systems.

Added 05/05/2026

  • Position of a Project & Support Manager
  • Have visible impact on the organization

About Our Client

Our client is a major retail organisation operating nationally within the FMCG and distribution sector. The company is currently in a strong transformation phase, with a focus on digitalisation, operational efficiency and the modernisation of its IT landscape. Within this context, the IT department plays a central role in enabling business performance and supporting strategic initiatives.

They are looking for an IT Project & Support Manager to act as a key interface between business and IT.

Job Description

  • Lead and deliver IT projects end-to-end, from scoping to implementation, ensuring timelines, scope and quality are met
  • Act as the main coordination point between business teams, IT teams and external vendors
  • Manage priorities, risks and dependencies across multiple concurrent initiatives
  • Provide hands-on support for incident resolution and ensure high-quality service for internal users
  • Maintain and improve ITSM processes and tools (incident, request and change management)
  • Contribute to continuous improvement of IT systems, processes and user experience
  • Translate business needs into clear functional and technical requirements
  • Facilitate communication between technical and non-technical stakeholders



The Successful Applicant

  • Degree in IT / Computer Science or equivalent experience
  • Proven experience in an IT generalist role (support, coordination, or project management)
  • Strong understanding of IT environments (infrastructure, applications, systems)
  • Experience in managing IT projects in a cross-functional environment
  • Strong organisational skills with the ability to manage multiple priorities
  • Excellent communication skills and ability to interact with both technical and business teams
  • Solution-oriented, pragmatic and hands-on mindset
  • Nice to have:
    • Experience with ITSM tools (e.g. Jira, ServiceNow)
    • Knowledge of DevOps / automation environments
    • Basic data skills (SQL, reporting, dashboards)
    • IT certifications (ITIL, Scrum, Prince2)
    • Scripting knowledge (PowerShell, Python, Bash)

What's on Offer

  • A key transversal role within a leading retail organisation
  • High exposure to strategic IT and business transformation projects
  • Strong autonomy and real ownership of projects and initiatives
  • Dynamic and evolving environment with continuous improvement mindset
  • Opportunity to work closely with senior stakeholders across the organisation
  • Competitive compensation package aligned with experience
  • Strong learning curve and career development opportunities within a large-scale group



Contact
Stevan Brodin
Quote job ref
JN-052026-7009879

Job summary

Sector
Information Technology
Sub Sector
IT Project & Programme Management
Industry
Retail
Location
Nivelles
Contract Type
Permanent
Consultant name
Stevan Brodin
Job Reference
JN-052026-7009879

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.