Shopping Center Manager - Retail - Brussels

The Shopping Center Manager is responsible for the overall management and operations of a shopping center, ensuring it runs efficiently, remains profitable, and provides a pleasant shopping experience for visitors. This role involves managing tenant relationships, overseeing property maintenance, driving marketing initiatives, and ensuring compliance with safety and legal standards. The manager plays a critical role in maintaining the shopping center's reputation, financial health, and long-term sustainability.Key Responsibilities:

• Tenant Management:

• Act as the main point of contact for tenants, ensuring their needs are met and lease obligations are maintained.
• Handle lease renewals, negotiations, and new tenant onboarding.
• Resolve tenant concerns, including maintenance issues, complaints, or operational challenges.
• Conduct regular meetings with tenants to discuss performance, concerns, and opportunities for collaboration.

• Property Operations:

• Oversee day-to-day operations, including cleaning, security, and maintenance to ensure the center is well-maintained, safe, and attractive to visitors.
• Coordinate repairs and improvements, ensuring timely and cost-effective solutions.
• Manage service contracts with vendors and suppliers (e.g., janitorial, security, and repair services).
• Conduct regular inspections to ensure the property meets safety, cleanliness, and operational standards.

• Marketing and Promotions:

• Develop and implement marketing strategies defined by the owner of the Shopping, to attract customers and increase foot traffic.
• Organize promotional events, seasonal campaigns, and special offers in collaboration with tenants and external partners.
• Work with the marketing team to leverage social media, digital marketing, and traditional advertising to promote the shopping center.

• Financial Management:

• Prepare and manage annual budgets, monitoring income and expenses to ensure profitability.
• Collect rent, service charges, and other revenue streams from tenants.
• Provide financial reports, projections, and performance analyses to upper management or property owners.
• Work to control operational costs without compromising the quality of services or the property's upkeep.

• Customer Experience:

• Ensure a positive and safe shopping experience for customers by maintaining high standards of cleanliness, security, and service.
• Address visitor concerns and feedback in a timely manner.
• Monitor customer satisfaction and implement strategies to improve the overall visitor experience.

• Legal and Compliance:

• Ensure the shopping center complies with local laws and regulations, including health and safety, accessibility, and fire codes.
• Work with legal teams or consultants for lease agreements, tenant disputes, or regulatory compliance.
• Implement risk management strategies to prevent accidents or incidents.

• Leadership and Team Management:

• Supervise on-site staff, including maintenance, cleaning, and security teams.
• Provide leadership, guidance, and training to staff, ensuring high performance.
• Foster a collaborative and positive work environment, encouraging communication between staff, tenants, and management.

NO Home office, on site position and possibility to work from time to time during weekends (busy period)