Customer Experience & Operations Administrator

Anderlecht Tijdelijk dienstverband 3,500€ - 3,500€ per maand (42,000€ per jaar) Kantoor of thuiswerk Bekijk de functieomschrijving
Our client is looking for a highly organised Customer Experience Operations Administrator to support the smooth running of its European operations. Acting as a key administrative link between Customer Care, Finance, Supply Chain, and Warehouse teams, this role offers a broad scope of responsibilities in a dynamic international environment.

Toegevoegd 09/10/2026

  • Join a fast-growing international organisation
  • Enjoy a varied role

Over onze klant

Our client is an international organisation operating within a highly regulated and innovative industry. From its European hub in Brussels, the company supports customers across multiple European markets, delivering high-quality solutions and services while maintaining a strong focus on customer satisfaction, collaboration, and operational excellence.

Functie

Invoicing & Financial Administration

  • Prepare, verify, and process invoices for customer service activities across European markets.
  • Review work orders, service reports, and supporting documentation prior to invoicing.
  • Follow up on missing, incomplete, or inaccurate information.
  • Collaborate closely with Finance to ensure accurate and timely billing.



Administrative Support

  • Maintain and update administrative records and documentation.
  • Ensure data accuracy within ERP and CRM systems.
  • Provide administrative support to Customer Experience and Customer Care teams.
  • Prepare, monitor, and manage a variety of operational documents and reports.



Supply Chain & Warehouse Support

  • Provide administrative back-up for spare parts order processing.
  • Support logistics and warehouse administration activities.
  • Assist with shipment documentation and transportation-related paperwork.
  • Act as a flexible support resource during peak periods or colleague absences.



International Coordination

  • Communicate regularly with customers and colleagues across Europe.
  • Support cross-functional collaboration between various departments and countries.

Profiel

  • Bachelor's degree or equivalent through experience.
  • Previous experience in an administrative, customer service, or commercial support role.
  • Experience with invoicing or billing processes is a strong advantage.
  • Strong organisational skills with excellent attention to detail.
  • Customer-oriented mindset and effective communication skills.
  • Ability to prioritise tasks and manage multiple responsibilities simultaneously.
  • Flexible, proactive, and supportive team player.
  • Capable of working independently while maintaining strong collaboration with colleagues.
  • Good knowledge of Microsoft Office applications.
  • Experience with ERP systems is an advantage; SAP knowledge is considered a plus.
  • Fluent in Dutch and French
  • Knowledge of German is highly desirable
  • Good level of English



Aanbod

  • A diverse and challenging position within an international and expanding organisation.
  • A high level of autonomy and responsibility.
  • A modern working environment in the Brussels region.
  • Daily collaboration with colleagues across multiple European countries.
  • Opportunities for professional development and continuous learning.
  • Competitive salary package complemented by attractive fringe benefits.
  • The chance to contribute directly to customer satisfaction and operational excellence within a leading international business.



Contact
Lucie Gonzalez
Referentienummer
JN-092026-7112002

Vacature samenvatting

Sector
Klantendienst
Sub Sector
Verkoopadministratie
Industrie
Healthcare / Pharmaceutical
Locatie
Anderlecht
Contract Type
Tijdelijk dienstverband
Consultant naam
Lucie Gonzalez
Vacature referentie
JN-092026-7112002
Kantoor of thuiswerk
Kantoor of thuiswerk

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