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Customer Service & Customs Coordinator | West-Flanders Area

Flandre occidentale Permanent Voir la description du poste
The Customer Service & Customs Coordinator plays a key role in delivering an outstanding customer experience for international B2B clients while ensuring compliant and efficient cross-border trade operations. This position combines customer relationship management, order fulfilment excellence and customs expertise within a business undergoing significant digital and process transformation. Location: West Flanders.

Mise à jour 28/09/2026

  • Take ownership of all customs and trade compliance activities
  • Act as the primary point of contact for customers

À propos de notre client

Our client is a long-established industrial manufacturer with production sites in Belgium and abroad, supplying high-performance chemical solutions. Supported by private equity investors, the organisation is evolving from a traditional setup towards a more modern, performance-driven operating model. The company is located in the North of the province of West Flanders.

Description du poste

The Customer Service & Customs Coordinator will:

  • Become a key member of a team of five customer service professionals, managing the complete order-to-cash process for an international B2B customer portfolio.
  • Oversee and manage customs documentation and trade compliance activities for international import and export transactions.
  • Act as the primary point of contact for customers, building strong relationships and ensuring an excellent service experience from order placement through delivery and invoicing.
  • Proactively manage customer enquiries, orders, delivery follow-up, and issue resolution, ensuring customer satisfaction and operational excellence.
  • Coordinate closely with planning, logistics, production, and sales teams to ensure seamless execution of customer commitments.
  • Collaborate with freight forwarders and customs brokers to facilitate smooth and compliant cross-border shipments.
  • Contribute to continuous improvement initiatives and digital transformation projects, helping modernise processes and enhance customer service efficiency.

Profil recherché

The Customer Service & Customs Coordinator we are looking for has:

  • At least 3 years of experience in customer service, order management, logistics coordination and/or customs within an international B2B environment.
  • A genuine customer-centric mindset and the ability to build strong relationships with both customers and internal stakeholders.
  • Experience working with ERP systems (SAP is a strong asset).
  • Knowledge of customs processes and international trade compliance requirements.
  • Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
  • Fluency in Dutch and English; French and/or German are considered an advantage.
  • The flexibility and adaptability to thrive in a changing environment and support process improvements.

Conditions et Avantages

The selected Customer Service & Customs Coordinator can expect a:

  • Strong gross salary in line with experience & skills.
  • Benefits including meal vouchers, net allowances, group-hospital-disability insurances.
  • Generous vacation package: +45 days.
  • Commuting compensation.​‌
Contact
William Michiels
Indiquer la référence de l'offre
JN-092026-7113159

Résumé du poste

Secteur
Logistique
Sous-secteur
Customer Service
Industrie
Industrial / Manufacturing
Où ?
Flandre occidentale
Type de contrat
Permanent
Nom du consultant
William Michiels
Référence de l´offre
JN-092026-7113159

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.