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Customer Service Manager - FR/ENG

International Vast dienstverband 69,600€ - 111,360€ per jaar Bekijk de functieomschrijving
Lead the performance and development of an European Customer Service organization.Drive customer experience excellence and operational transformation initiatives.

Toegevoegd 13/11/2026

  • Lead the performance and development of a Customer Service organization.
  • Digital Services - Mid Management - Location: Wallonia

Over onze klant

  • Our client is an international digital services organization operating across several European markets.
  • As part of its continued transformation journey, the company is strengthening its Customer Service function to improve service quality, operational efficiency, and customer experience.

Functie

  • Lead and develop a Customer Service organization operating across multiple European countries.
  • People management up to 50 employees.
  • Ensure operational excellence, customer satisfaction, and service consistency across all support channels.
  • Define, monitor, and optimize KPIs, reporting frameworks, and performance dashboards.
  • Drive continuous improvement initiatives and operational efficiency programs.
  • Partner with Technology & Commercial teams to address root causes of customer issues.
  • Coach managers, develop talent, and lead organizational change initiatives.

Profiel

  • min. 7 years of leadership experience within Customer Service, Customer Operations, Customer Experience, or similar environments.
  • Proven success managing international and multicultural teams.
  • Strong background in performance management, KPI governance, and operational transformation.
  • Languages : Fluent in French and English.
  • Excellent leadership, stakeholder management, analytical, and change management capabilities.

Aanbod

  • Permanent employment contract.
  • Attractive compensation package including company car, bonus and comprehensive benefits.
  • Strategic leadership position with significant organizational visibility.
  • Opportunity to shape and transform an international Customer Service organization.
Contact
Clément Bouissou
Referentienummer
JN-112026-7145576

Vacature samenvatting

Sector
Klantendienst
Sub Sector
Management & ondersteuning
Industrie
Business Services
Locatie
International
Contract Type
Vast dienstverband
Consultant naam
Clément Bouissou
Vacature referentie
JN-112026-7145576

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