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Customer Service & Order Administration Specialist FR/EN

Mont-Saint-Guibert Intérim 2,500€ - 3,300€ par mois (30,000€ - 39,600€ par an) Télétravail Voir la description du poste
Our client is seeking a Customer Service & Order Administration Specialist FR/EN to strengthen its Customer Service team on a temporary basis. Acting as a key liaison between customers and internal stakeholders, the successful candidate will be responsible for ensuring an efficient order-to-cash process while delivering an outstanding customer experience.

Mise à jour 04/11/2026

  • Dynamic international organisation
  • Varied tasks

À propos de notre client

Our client is a well-established international manufacturing and distribution company recognised for its commitment to quality, innovation, and customer satisfaction. Operating across multiple markets, the organisation offers a fast-paced and collaborative environment where teamwork and continuous improvement drive success.

Description du poste

As a Customer Service & Order Administration Specialist FR/EN your responsibilities are:

  • Manage the complete order-to-cash process for a portfolio of domestic and international customers.
  • Process, release, and monitor customer orders received through various channels, including e-commerce platforms, email, phone, and EDI.
  • Provide customers with timely updates regarding order status, product availability, pricing, promotions, shipment tracking, and related documentation.
  • Maintain accurate customer purchase order records within the ERP system for compliance and audit purposes.
  • Collaborate closely with Supply Chain and Planning teams to validate customer demand against inventory availability.
  • Manage backorders proactively and communicate alternative solutions when supply shortages arise.
  • Coordinate shipments from multiple production sites and third-party suppliers while ensuring on-time delivery.
  • Prepare and verify shipping, export, and customer-specific documentation.
  • Handle debit and credit note administration.
  • Respond to customer enquiries and manage claims related to logistics, quality, pricing, warranty, transport, and other service issues.
  • Escalate complex cases according to internal procedures and ensure prompt resolution.
  • Work cross-functionally with Sales, Logistics, Finance, Compliance, Marketing, and Product teams.
  • Produce operational reports and analyse business data to support decision-making.
  • Identify opportunities for process optimisation and contribute to continuous improvement initiatives.
  • Support the implementation of best practices and departmental performance standards.

Profil recherché

A successful Customer Service & Order Administration Specialist FR/EN should have:

  • Holds a Bachelor's degree or equivalent experience.
  • Has initial experience within Customer Service, Customer Support, Order Management, Sales Administration, or Supply Chain Administration.
  • Is fluent in English, both written and spoken.
  • Possesses a good working knowledge of French.
  • Additional language skills are considered a strong asset.
  • Has experience working with ERP systems, ideally SAP SD (Sales & Distribution).
  • Demonstrates excellent proficiency with Microsoft Office, particularly Excel, Outlook, Teams, and PowerPoint.
  • Has strong communication, organisation, and stakeholder management skills.
  • Is customer-focused and solutions-oriented.
  • Can work independently while also being an effective team player.
  • Remains calm and efficient in a fast-paced environment.
  • Displays strong attention to detail and analytical thinking.
  • Adopts a continuous improvement mindset and strives for service excellence.

Conditions et Avantages

Our customer offers you:

  • A challenging role within a respected international organisation.
  • Exposure to a global business environment and cross-functional teams.
  • A collaborative culture focused on customer satisfaction and operational excellence.
  • Opportunities to develop professional skills within Customer Service, Supply Chain, and Order Management.
  • A competitive salary package complemented by attractive fringe benefits.
  • A supportive and dynamic working environment where initiative and teamwork are valued.
Contact
Lucie Gonzalez
Indiquer la référence de l'offre
JN-112026-7139744

Résumé du poste

Secteur
Gestion de la Relation Clients
Sous-secteur
Administration des Ventes - ADV
Industrie
Industrial / Manufacturing
Où ?
Mont-Saint-Guibert
Type de contrat
Temporaire
Nom du consultant
Lucie Gonzalez
Référence de l´offre
JN-112026-7139744
Poste à pourvoir en :
Télétravail

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.