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German speaking - Customer Service Banking

Ville de Bruxelles Permanent Télétravail Voir la description du poste
This role is focused on providing customer support to German-speaking clients in the banking sector, handling questions, account-related questions, and ensuring a smooth customer experience via phone and email. The position requires strong communication skills, a customer-oriented mindset, and the ability to work within financial regulations while building positive client relationships

Mise à jour 14/09/2026

  • You are fluent in German & you would like to work in a bank
  • You like client relationship management

À propos de notre client

A company based in Schaerbeek operating in the financial services

Description du poste

  • Be the main contact person for German-speaking customers.
  • Answer customer questions by phone and email.
  • Help customers with banking products, services, and account-related requests.
  • Support customers with transactions and general banking questions.
  • Communicate clearly and professionally in German.
  • Follow banking regulations and company procedures.
  • Build positive relationships by providing excellent customer service.
  • Work closely with colleagues and share knowledge with the team

Profil recherché

A successful candidate should:

  • Enjoy helping people and providing good customer service.
  • Be comfortable communicating with different types of customers.
  • Speak German fluently and have a good level of English or French.
  • Be patient, friendly, and professional.
  • Be willing to learn about banking products and procedures.
  • Stay organized and pay attention to details.
  • Enjoy working as part of a team and sharing knowledge with colleague



Conditions et Avantages

  • Additional benefits, such as ecovouchers and reimbursement of public transport costs.
  • Full-time position (40 hours per week).
  • 12 extra paid vacation days (RTT) on top of regular holidays.
  • Remote working opportunities.
  • A fixed Monday to Friday schedule (9:00 AM to 6:00 PM), with no weekend work.
  • Training and development opportunities within the banking and financial sector.
  • The opportunity to obtain FSMA certification, fully paid for by the company.
  • A dynamic, international, and supportive work environment in Brussels.



Contact
Leonie Baert
Indiquer la référence de l'offre
JN-092026-7103293

Résumé du poste

Secteur
Banque & Services Financiers
Sous-secteur
Back-Office Marchés de capitaux
Industrie
Financial Services
Où ?
Ville de Bruxelles
Type de contrat
Permanent
Nom du consultant
Leonie Baert
Référence de l´offre
JN-092026-7103293
Poste à pourvoir en :
Télétravail

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.