IT & Digital Manager

IT Systems Management & User Support

• Oversee the day-to-day management and smooth operation of IT hardware and software across macOS and Windows environments.
• Manage and support the use of Google Workspace and Microsoft Office.
• Identify and resolve technical issues, working directly with users or coordinating with external IT providers where necessary.
• Provide guidance, training and practical support to employees to ensure effective adoption and use of digital tools.
• Contribute to the continuous improvement of IT processes and internal practices.

Database Management & Data Quality

• Oversee the day-to-day management and development of existing databases, working closely with colleagues currently involved in these activities.
• Develop the existing Single Sign-On (SSO) environment into a more comprehensive management module, enabling users to perform routine operations independently.
• Assess and coordinate the potential integration of additional external databases.
• Structure and prepare data segments to support operational activities and communication initiatives.
• Manage the matching of internal healthcare professional (HCP) data, including doctors and pharmacists, with external client databases.
• Oversee the integration of new registrations and data collected through various channels, including websites, e-learning platforms, webinars and surveys, while identifying opportunities for automation.
• Ensure data consistency and synchronisation between the CRM, SSO and other relevant systems.
• Maintain high standards of data quality, accuracy, structure and accessibility.

IT & Digital Project Management

• Plan, coordinate and monitor IT and digital projects, from initial requirements gathering through to implementation.
• Lead or coordinate the migration of the existing CRM system, ensuring alignment with business requirements and existing data flows.
• Coordinate digital transformation initiatives, including the consolidation and migration of existing websites towards a unified platform.
• Oversee the maintenance and ongoing development of existing websites and digital platforms.
• Act as the point of contact between internal stakeholders and external technology providers, ensuring requirements are clearly defined, project milestones are met and potential issues are anticipated.
• Ensure appropriate documentation and knowledge transfer for newly implemented solutions.

Data Analysis & Reporting

• Collect, consolidate and analyse data from different IT systems and digital channels.
• Monitor website traffic and performance indicators.
• Analyse newsletter and direct email campaign results.
• Track and assess e-learning activity and performance.
• Consolidate and interpret data from various analytics and reporting tools, such as Qlik, Google Analytics and Looker Studio (formerly Google Data Studio), or equivalent solutions.
• Produce meaningful reports and insights to identify trends, assess performance and recommend improvements.
• Ensure the reliability and consistency of data used for reporting and decision-making.

Artificial Intelligence & Digital Innovation

• Identify relevant opportunities to integrate AI into existing business processes and day-to-day activities.
• Explore, test and coordinate the implementation of AI solutions within existing systems and digital environments.
• Assess the potential of AI to streamline tasks such as quotation preparation, presentation development and content creation.
• Explore AI-driven opportunities in data analysis, workflow optimisation and task automation.
• Support employees in adopting new AI tools and encourage their practical and responsible use.
• Evaluate proposed solutions in collaboration with relevant stakeholders, ensuring they meet operational needs and comply with internal guidelines.

Internal & External Stakeholder Coordination

• Work closely with internal teams to understand their IT, database, CRM and digital platform requirements.
• Collaborate with colleagues currently involved in database management to ensure continuity and effective knowledge sharing.
• Coordinate with external IT and digital service providers whenever required.
• Translate business needs into practical technical solutions and concrete improvement projects.
• Communicate project progress, potential challenges and proposed improvements to the relevant stakeholders.