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IT Helpdesk

Dilbeek Intérim 40,000€ - 42,000€ par an Voir la description du poste
We are looking for an IT Service Desk Support Specialist to provide first-line IT support to employees across both corporate and operational environments. You will manage incidents and service requests, troubleshoot technical issues, coordinate with specialist teams, and contribute to the continuous improvement of IT services.

Mise à jour 30/10/2026

  • Join a fast-paced IT environment with strong user interaction.
  • Gain exposure to diverse technologies and grow your IT expertise.

À propos de notre client

Our client is a well-established international organization operating within a complex retail and logistics environment. Technology plays a central role in supporting business operations, and the company is investing in delivering a high-quality IT support experience to its internal users.

The position is based in the Dilbeek area.

Description du poste

As an IT Service Desk Support Specialist, your responsibilities will include:

  • Acting as the first point of contact for IT incidents and service requests.
  • Logging, categorizing, prioritizing, and managing tickets through the ITSM platform.
  • Performing first-line troubleshooting and resolving technical issues whenever possible.
  • Supporting end-user devices, including laptops, desktops, printers, scanners, mobile devices, and standard business applications.
  • Assisting users with Microsoft 365 tools, Windows environments, user account administration, and connectivity issues.
  • Managing and monitoring tickets through to resolution while ensuring a high level of customer satisfaction.
  • Escalating incidents to second-line support teams, external providers, or specialist teams when required.
  • Following up on escalated incidents and ensuring timely resolution.
  • Documenting solutions, workarounds, and recurring incidents to enrich the knowledge base.
  • Collaborating with IT colleagues to improve processes, service quality, and operational efficiency.

Profil recherché

The ideal candidate will possess:

  • Professional proficiency in French and Dutch, both written and spoken.
  • A working knowledge of English for internal communication.
  • Previous experience in IT support, service desk, helpdesk, or end-user support functions.
  • Exposure to several of the following technologies:
    • Microsoft 365 (Outlook, Teams, Word, Excel)
    • Windows environments and first-level troubleshooting
    • Active Directory and user administration
    • Networking and connectivity fundamentals
    • End-user hardware and peripherals
    • Mobile device support
  • Strong customer service and communication skills.
  • Excellent organizational skills with a structured approach to ticket management.
  • Analytical problem-solving capabilities and the ability to prioritize effectively.
  • A collaborative mindset and willingness to contribute to continuous improvement initiatives.
  • Curiosity, adaptability, and a genuine desire to develop technical skills further.

Conditions et Avantages

  • The opportunity to join a stable and growing organization with a strong reliance on technology.
  • Exposure to a broad IT ecosystem and diverse technical challenges.
  • A collaborative team environment focused on knowledge sharing and continuous learning.
  • Regular working hours from Monday to Friday.
  • Competitive salary package and benefits aligned with market standards.
  • Long-term career development opportunities within an established business.
Contact
Stevan Brodin
Indiquer la référence de l'offre
JN-102026-7137968

Résumé du poste

Secteur
Information Technology
Sous-secteur
IT Support - Level 1/2
Industrie
Retail
Où ?
Dilbeek
Type de contrat
Temporaire
Nom du consultant
Stevan Brodin
Référence de l´offre
JN-102026-7137968

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.