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IT Helpdesk

Dilbeek Tijdelijk dienstverband 40,000€ - 42,000€ per jaar Bekijk de functieomschrijving
We are looking for an IT Service Desk Support Specialist to provide first-line IT support to employees across both corporate and operational environments. You will manage incidents and service requests, troubleshoot technical issues, coordinate with specialist teams, and contribute to the continuous improvement of IT services.

Toegevoegd 30/10/2026

  • Join a fast-paced IT environment with strong user interaction.
  • Gain exposure to diverse technologies and grow your IT expertise.

Over onze klant

Our client is a well-established international organization operating within a complex retail and logistics environment. Technology plays a central role in supporting business operations, and the company is investing in delivering a high-quality IT support experience to its internal users.

The position is based in the Dilbeek area.

Functie

As an IT Service Desk Support Specialist, your responsibilities will include:

  • Acting as the first point of contact for IT incidents and service requests.
  • Logging, categorizing, prioritizing, and managing tickets through the ITSM platform.
  • Performing first-line troubleshooting and resolving technical issues whenever possible.
  • Supporting end-user devices, including laptops, desktops, printers, scanners, mobile devices, and standard business applications.
  • Assisting users with Microsoft 365 tools, Windows environments, user account administration, and connectivity issues.
  • Managing and monitoring tickets through to resolution while ensuring a high level of customer satisfaction.
  • Escalating incidents to second-line support teams, external providers, or specialist teams when required.
  • Following up on escalated incidents and ensuring timely resolution.
  • Documenting solutions, workarounds, and recurring incidents to enrich the knowledge base.
  • Collaborating with IT colleagues to improve processes, service quality, and operational efficiency.

Profiel

The ideal candidate will possess:

  • Professional proficiency in French and Dutch, both written and spoken.
  • A working knowledge of English for internal communication.
  • Previous experience in IT support, service desk, helpdesk, or end-user support functions.
  • Exposure to several of the following technologies:
    • Microsoft 365 (Outlook, Teams, Word, Excel)
    • Windows environments and first-level troubleshooting
    • Active Directory and user administration
    • Networking and connectivity fundamentals
    • End-user hardware and peripherals
    • Mobile device support
  • Strong customer service and communication skills.
  • Excellent organizational skills with a structured approach to ticket management.
  • Analytical problem-solving capabilities and the ability to prioritize effectively.
  • A collaborative mindset and willingness to contribute to continuous improvement initiatives.
  • Curiosity, adaptability, and a genuine desire to develop technical skills further.

Aanbod

  • The opportunity to join a stable and growing organization with a strong reliance on technology.
  • Exposure to a broad IT ecosystem and diverse technical challenges.
  • A collaborative team environment focused on knowledge sharing and continuous learning.
  • Regular working hours from Monday to Friday.
  • Competitive salary package and benefits aligned with market standards.
  • Long-term career development opportunities within an established business.
Contact
Stevan Brodin
Referentienummer
JN-102026-7137968

Vacature samenvatting

Sector
Information Technology
Sub Sector
IT Support - Level 1/2
Industrie
Retail
Locatie
Dilbeek
Contract Type
Tijdelijk dienstverband
Consultant naam
Stevan Brodin
Vacature referentie
JN-102026-7137968

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