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Business Control and Operations Specialist - Brussels - Banking

Ville de Bruxelles Permanent €50,000 - €70,000 par an Voir la description du poste
Our client is an innovative financial services institution operating in the Belgian market. To support their continued growth, they are currently looking for a Business Support & Operations Specialist.

Mise à jour 23/07/2026

  • Key role at the intersection of operations, risk management and compliance
  • Broad scope with direct impact on process excellence and customer experience

À propos de notre client

Our client is an innovative financial services institution operating in the Belgian market. Through a strong customer-centric and digital approach, they provide a range of financial solutions while maintaining a strong focus on operational excellence, regulatory compliance, and continuous improvement.

To support their continued growth, they are currently looking for a Business Support & Operations Specialis to join their team in Brussels.

Description du poste

  • Own and oversee critical operational processes and control frameworks
  • Act as the escalation point for complex operational cases and policy-related decisions
  • Ensure compliance with internal procedures, AML/KYC, GDPR and regulatory requirements
  • Manage sensitive customer and account-related operations
  • Prepare and analyse KPI, SLA and regulatory reporting
  • Drive process improvement initiatives and operational excellence
  • Participate in audits, investigations and risk mitigation activities
  • Support the implementation of new products, systems and operational changes
  • Develop procedures and provide training to operational teams

Profil recherché

  • Bachelor's or Master's degree or equivalent through experience
  • Minimum 3 to 5 years of experience within banking, financial services, insurance, or another highly regulated environment
  • Solid understanding of retail banking operations and customer lifecycle processes
  • Experience in AML/KYC, compliance, operational risk management, or process governance
  • Strong analytical mindset with excellent attention to detail
  • Experience with reporting, performance monitoring, and data analysis
  • Knowledge of CRM systems, workflow tools, and financial services operations
  • Strong stakeholder management and communication skills
  • Hands-on, proactive, and solution-oriented approach
  • Ability to manage complex cases while balancing regulatory requirements and customer experience
  • Fluency in Dutch or French with professional proficiency in Dutch or French and English



Conditions et Avantages

  • Permanent position within a growing and innovative financial institution
  • Competitive salary package complemented by a broad range of fringe benefits
  • High-impact role with significant autonomy and responsibility
  • Opportunity to contribute directly to operational excellence and strategic initiatives
  • Exposure to a wide range of stakeholders across the business
  • Dynamic and collaborative working environment
  • Professional development opportunities and long-term career prospects
  • A culture that values ownership, continuous improvement, and customer focus

BUSINESS SUPPORT / OPERATIONAL CONTROL / BANKING OPERATIONS / RETAIL BANKING / AML / KYC / COMPLIANCE / OPERATIONAL RISK / PROCESS IMPROVEMENT / CUSTOMER OPERATIONS / GDPR / REPORTING / BUSINESS ANALYST / BRUSSELS / FINANCIAL SERVICES / OPERATIONS MANAGEMENT

Contact
Nathan Mingiedi
Indiquer la référence de l'offre
JN-072026-7068867

Résumé du poste

Secteur
Banque & Services Financiers
Sous-secteur
Middle-Office
Industrie
Financial Services
Où ?
Ville de Bruxelles
Type de contrat
Permanent
Nom du consultant
Nathan Mingiedi
Référence de l´offre
JN-072026-7068867

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.