Customer Experience & Operations Administrator

Anderlecht Intérim 3,500€ - 3,500€ par mois (42,000€ par an) Télétravail Voir la description du poste
Our client is looking for a highly organised Customer Experience Operations Administrator to support the smooth running of its European operations. Acting as a key administrative link between Customer Care, Finance, Supply Chain, and Warehouse teams, this role offers a broad scope of responsibilities in a dynamic international environment.

Mise à jour 09/10/2026

  • Join a fast-growing international organisation
  • Enjoy a varied role

À propos de notre client

Our client is an international organisation operating within a highly regulated and innovative industry. From its European hub in Brussels, the company supports customers across multiple European markets, delivering high-quality solutions and services while maintaining a strong focus on customer satisfaction, collaboration, and operational excellence.

Description du poste

Invoicing & Financial Administration

  • Prepare, verify, and process invoices for customer service activities across European markets.
  • Review work orders, service reports, and supporting documentation prior to invoicing.
  • Follow up on missing, incomplete, or inaccurate information.
  • Collaborate closely with Finance to ensure accurate and timely billing.



Administrative Support

  • Maintain and update administrative records and documentation.
  • Ensure data accuracy within ERP and CRM systems.
  • Provide administrative support to Customer Experience and Customer Care teams.
  • Prepare, monitor, and manage a variety of operational documents and reports.



Supply Chain & Warehouse Support

  • Provide administrative back-up for spare parts order processing.
  • Support logistics and warehouse administration activities.
  • Assist with shipment documentation and transportation-related paperwork.
  • Act as a flexible support resource during peak periods or colleague absences.



International Coordination

  • Communicate regularly with customers and colleagues across Europe.
  • Support cross-functional collaboration between various departments and countries.

Profil recherché

  • Bachelor's degree or equivalent through experience.
  • Previous experience in an administrative, customer service, or commercial support role.
  • Experience with invoicing or billing processes is a strong advantage.
  • Strong organisational skills with excellent attention to detail.
  • Customer-oriented mindset and effective communication skills.
  • Ability to prioritise tasks and manage multiple responsibilities simultaneously.
  • Flexible, proactive, and supportive team player.
  • Capable of working independently while maintaining strong collaboration with colleagues.
  • Good knowledge of Microsoft Office applications.
  • Experience with ERP systems is an advantage; SAP knowledge is considered a plus.
  • Fluent in Dutch and French
  • Knowledge of German is highly desirable
  • Good level of English



Conditions et Avantages

  • A diverse and challenging position within an international and expanding organisation.
  • A high level of autonomy and responsibility.
  • A modern working environment in the Brussels region.
  • Daily collaboration with colleagues across multiple European countries.
  • Opportunities for professional development and continuous learning.
  • Competitive salary package complemented by attractive fringe benefits.
  • The chance to contribute directly to customer satisfaction and operational excellence within a leading international business.



Contact
Lucie Gonzalez
Indiquer la référence de l'offre
JN-092026-7112002

Résumé du poste

Secteur
Gestion de la Relation Clients
Sous-secteur
Administration des Ventes - ADV
Industrie
Healthcare / Pharmaceutical
Où ?
Anderlecht
Type de contrat
Temporaire
Nom du consultant
Lucie Gonzalez
Référence de l´offre
JN-092026-7112002
Poste à pourvoir en :
Télétravail

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.