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Customer Service Manager

Ville de Bruxelles Permanent Voir la description du poste
This role combines people management, operational excellence, customer relationship management, and cross-functional collaboration within a complex business environment.

Mise à jour 01/10/2026

  • Lead and develop a large customer-focused team in a dynamic environment
  • Play a key role in business performance,customer satisfaction and transformation

À propos de notre client

Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.

Description du poste

As a Customer Service Manager your responsibilities are:

  • Lead and manage the customer service team to ensure high performance and efficiency.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Monitor and improve operational processes to ensure seamless service delivery.
  • Handle escalated customer issues and provide effective resolutions.
  • Analyse customer feedback and data to identify areas for improvement.
  • Ensure compliance with company policies and industry standards.
  • Collaborate with other departments to align customer service goals with overall business objectives.
  • Prepare and present reports on customer service performance to senior management.

Profil recherché

A successful Customer Service Manager should have:

  • Master's degree or equivalent higher education qualification
  • Minimum 10 years of experience within an industrial or manufacturing environment
  • At least 5 years of leadership experience in Customer Service, Supply Chain, Commercial Operations or Business Management
  • Fluent in Dutch, French and English
  • Experience in exposure to executive leadership and cross-functional decision-making
  • Strong background in change management and organizational transformation
  • Experience working in complex international B2B environments

Conditions et Avantages

Our customer offers you:

  • A competitive salary between
  • Full benefits package



Contact
Kamar Fares
Indiquer la référence de l'offre
JN-102026-7116798

Résumé du poste

Secteur
Gestion de la Relation Clients
Sous-secteur
Gestion et assistance
Industrie
Industrial / Manufacturing
Où ?
Ville de Bruxelles
Type de contrat
Permanent
Nom du consultant
Kamar Fares
Référence de l´offre
JN-102026-7116798

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.