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German speaking - Customer Service Banking

Stad Brussel Vast dienstverband Kantoor of thuiswerk Bekijk de functieomschrijving
This role is focused on providing customer support to German-speaking clients in the banking sector, handling questions, account-related questions, and ensuring a smooth customer experience via phone and email. The position requires strong communication skills, a customer-oriented mindset, and the ability to work within financial regulations while building positive client relationships

Toegevoegd 14/09/2026

  • You are fluent in German & you would like to work in a bank
  • You like client relationship management

Over onze klant

A company based in Schaerbeek operating in the financial services

Functie

  • Be the main contact person for German-speaking customers.
  • Answer customer questions by phone and email.
  • Help customers with banking products, services, and account-related requests.
  • Support customers with transactions and general banking questions.
  • Communicate clearly and professionally in German.
  • Follow banking regulations and company procedures.
  • Build positive relationships by providing excellent customer service.
  • Work closely with colleagues and share knowledge with the team

Profiel

A successful candidate should:

  • Enjoy helping people and providing good customer service.
  • Be comfortable communicating with different types of customers.
  • Speak German fluently and have a good level of English or French.
  • Be patient, friendly, and professional.
  • Be willing to learn about banking products and procedures.
  • Stay organized and pay attention to details.
  • Enjoy working as part of a team and sharing knowledge with colleague



Aanbod

  • Additional benefits, such as ecovouchers and reimbursement of public transport costs.
  • Full-time position (40 hours per week).
  • 12 extra paid vacation days (RTT) on top of regular holidays.
  • Remote working opportunities.
  • A fixed Monday to Friday schedule (9:00 AM to 6:00 PM), with no weekend work.
  • Training and development opportunities within the banking and financial sector.
  • The opportunity to obtain FSMA certification, fully paid for by the company.
  • A dynamic, international, and supportive work environment in Brussels.



Contact
Leonie Baert
Referentienummer
JN-092026-7103293

Vacature samenvatting

Sector
Banking & Financial Services
Sub Sector
Backoffice - kapitaalmarkten
Industrie
Financial Services
Locatie
Stad Brussel
Contract Type
Vast dienstverband
Consultant naam
Leonie Baert
Vacature referentie
JN-092026-7103293
Kantoor of thuiswerk
Kantoor of thuiswerk

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