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IT Support (L2)

Ville de Bruxelles Permanent €55,000 - €65,000 par an Voir la description du poste
In a demanding environment (VIP), the IT Support L2 provides day-to-day IT support (hardware, software, collaboration tools) and acts as the main point of contact for the Brussels office. The role combines advanced troubleshooting, user support, and participation in European IT projects.

Mise à jour 27/05/2026

  • Position of an IT Support Specialist
  • Have visible impact on the organization

À propos de notre client

Our client is a leading international professional services organization known for its high standards, fast-paced environment, and strong commitment to internal service excellence. With a European footprint, the company relies on well-structured IT teams collaborating across multiple offices.

Description du poste

  • Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).
  • Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
  • Manage incidents through a ticketing system and ensure proper resolution or escalation.
  • Support network, telephony (VoIP), and mobile (iOS) issues.
  • Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.
  • Document solutions and contribute to continuous improvement initiatives.
  • Collaborate with European IT teams on projects and deployments.
  • Participate in on-call rotations and occasional out-of-hours work for rollouts or events.



Profil recherché

  • Degree in IT or equivalent experience.
  • 4 to 6 years of experience in IT support, ideally within a professional services environment.
  • Strong technical skills (Windows 11, M365, networking, Citrix, VoIP).
  • Familiarity with ticketing tools (e.g., ServiceNow).
  • Excellent analytical and problem-solving skills with the ability to prioritize tasks.
  • Strong communication and customer service mindset.
  • Ability to work under pressure and interact with stakeholders at all levels.
  • IT certifications (e.g., A+, Microsoft) are a plus.
  • French or Dutch and English



Conditions et Avantages

  • Dynamic and international working environment.
  • Key position with strong local ownership and visibility.
  • Collaboration with international IT teams.
  • Exposure to a wide range of technologies.
  • Opportunities for technical and professional growth.
  • Competitive salary package with benefits.



Contact
Stevan Brodin
Indiquer la référence de l'offre
JN-052026-7026204

Résumé du poste

Secteur
Information Technology
Sous-secteur
IT Support - Level 1/2
Industrie
Business Services
Localisation
Ville de Bruxelles
Type de contrat
Permanent
Nom du consultant
Stevan Brodin
Référence de l´offre
JN-052026-7026204

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