Learning & Customer Excellence Trainer (M/V/X)

Deinze Permanent Voir la description du poste
Our client is looking for a Customer Training & Development Specialist to design, deliver and continuously improve learning initiatives within a customer-facing environment. This role combines training delivery, coaching and learning programme development to support employee growth and operational excellence.

Mise à jour 16/09/2026

  • Make a tangible impact on employee development and customer experience
  • Take ownership of training programmes and continuous improvement

À propos de notre client

Our client is a globally recognised industrial organisation with a strong reputation for innovation, operational excellence and customer-centricity. With an international footprint and a collaborative culture, the company invests heavily in employee development and continuous learning.
Employees benefit from a dynamic working environment where knowledge sharing, professional growth and teamwork are highly valued, creating opportunities to build a rewarding long-term career.

Description du poste

  • Partner with management to identify training needs and develop tailored learning solutions.
  • Design, create and continuously improve training materials, manuals, guides and digital learning content.
  • Deliver engaging training sessions for both new hires and existing employees.
  • Evaluate training effectiveness and implement improvements where needed.
  • Maintain training records and monitor employee learning progress.
  • Provide individual coaching and ongoing support to customer service professionals.
  • Support the implementation of learning and development initiatives across the organisation.
  • Research and introduce modern training methodologies and best practices.
  • Contribute to various projects related to employee development and organisational learning.
  • Travel occasionally to other company sites to facilitate training sessions.



Profil recherché

  • Master's degree in Business, Education, Human Resources or a related field.
  • Previous experience as a Trainer, Learning & Development Specialist, Facilitator or similar role.
  • Strong communication, presentation and stakeholder management skills.
  • Proven ability to adapt training approaches to different audiences and topics.
  • Experience developing learning content and training programmes.
  • Familiarity with e-learning platforms and digital learning tools is an advantage.
  • Excellent organisational and time management skills.
  • Strong interpersonal skills with the ability to motivate and engage others.
  • Ability to work independently while thriving in a collaborative environment.
  • Fluent in English.
  • Willingness to travel occasionally when required

Conditions et Avantages

  • Competitive salary package with an attractive range of extra-legal benefits.
  • Health insurance, pension plan, meal vouchers and eco vouchers.
  • Extensive onboarding, training and professional development opportunities.
  • Clear career progression pathways within an international organisation.
  • Exposure to global projects and multicultural teams.
  • Positive and supportive company culture focused on employee well-being.
  • Regular team-building and social initiatives.
  • High level of autonomy and opportunity to make a visible impact.



Contact
Bram Leroy
Indiquer la référence de l'offre
JN-092026-7100357

Résumé du poste

Secteur
Ressources Humaines
Sous-secteur
Développement RH
Industrie
Industrial / Manufacturing
Où ?
Deinze
Type de contrat
Permanent
Nom du consultant
Bram Leroy
Référence de l´offre
JN-092026-7100357

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.