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Customer Service & Customs Coordinator | West-Flanders Area

West Flanders Permanent View Job Description
The Customer Service & Customs Coordinator plays a key role in delivering an outstanding customer experience for international B2B clients while ensuring compliant and efficient cross-border trade operations. This position combines customer relationship management, order fulfilment excellence and customs expertise within a business undergoing significant digital and process transformation. Location: West Flanders.

Added 28/09/2026

  • Take ownership of all customs and trade compliance activities
  • Act as the primary point of contact for customers

About Our Client

Our client is a long-established industrial manufacturer with production sites in Belgium and abroad, supplying high-performance chemical solutions. Supported by private equity investors, the organisation is evolving from a traditional setup towards a more modern, performance-driven operating model. The company is located in the North of the province of West Flanders.

Job Description

The Customer Service & Customs Coordinator will:

  • Become a key member of a team of five customer service professionals, managing the complete order-to-cash process for an international B2B customer portfolio.
  • Oversee and manage customs documentation and trade compliance activities for international import and export transactions.
  • Act as the primary point of contact for customers, building strong relationships and ensuring an excellent service experience from order placement through delivery and invoicing.
  • Proactively manage customer enquiries, orders, delivery follow-up, and issue resolution, ensuring customer satisfaction and operational excellence.
  • Coordinate closely with planning, logistics, production, and sales teams to ensure seamless execution of customer commitments.
  • Collaborate with freight forwarders and customs brokers to facilitate smooth and compliant cross-border shipments.
  • Contribute to continuous improvement initiatives and digital transformation projects, helping modernise processes and enhance customer service efficiency.

The Successful Applicant

The Customer Service & Customs Coordinator we are looking for has:

  • At least 3 years of experience in customer service, order management, logistics coordination and/or customs within an international B2B environment.
  • A genuine customer-centric mindset and the ability to build strong relationships with both customers and internal stakeholders.
  • Experience working with ERP systems (SAP is a strong asset).
  • Knowledge of customs processes and international trade compliance requirements.
  • Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
  • Fluency in Dutch and English; French and/or German are considered an advantage.
  • The flexibility and adaptability to thrive in a changing environment and support process improvements.

What's on Offer

The selected Customer Service & Customs Coordinator can expect a:

  • Strong gross salary in line with experience & skills.
  • Benefits including meal vouchers, net allowances, group-hospital-disability insurances.
  • Generous vacation package: +45 days.
  • Commuting compensation.​‌
Contact
William Michiels
Quote job ref
JN-092026-7113159

Job summary

Sector
Logistics
Sub Sector
Customer Service
Industry
Industrial / Manufacturing
Location
West Flanders
Contract Type
Permanent
Consultant name
William Michiels
Job Reference
JN-092026-7113159

Michael Page is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.