Back to search

Customer Service Manager

Brussels City Permanent View Job Description
This role combines people management, operational excellence, customer relationship management, and cross-functional collaboration within a complex business environment.

Added 01/10/2026

  • Lead and develop a large customer-focused team in a dynamic environment
  • Play a key role in business performance,customer satisfaction and transformation

About Our Client

Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.

Job Description

As a Customer Service Manager your responsibilities are:

  • Lead and manage the customer service team to ensure high performance and efficiency.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Monitor and improve operational processes to ensure seamless service delivery.
  • Handle escalated customer issues and provide effective resolutions.
  • Analyse customer feedback and data to identify areas for improvement.
  • Ensure compliance with company policies and industry standards.
  • Collaborate with other departments to align customer service goals with overall business objectives.
  • Prepare and present reports on customer service performance to senior management.

The Successful Applicant

A successful Customer Service Manager should have:

  • Master's degree or equivalent higher education qualification
  • Minimum 10 years of experience within an industrial or manufacturing environment
  • At least 5 years of leadership experience in Customer Service, Supply Chain, Commercial Operations or Business Management
  • Fluent in Dutch, French and English
  • Experience in exposure to executive leadership and cross-functional decision-making
  • Strong background in change management and organizational transformation
  • Experience working in complex international B2B environments

What's on Offer

Our customer offers you:

  • A competitive salary between
  • Full benefits package



Contact
Kamar Fares
Quote job ref
JN-102026-7116798

Job summary

Sector
Customer Service
Sub Sector
Management & support
Industry
Industrial / Manufacturing
Location
Brussels City
Contract Type
Permanent
Consultant name
Kamar Fares
Job Reference
JN-102026-7116798

Michael Page is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.