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Customer Service Manager

Stad Brussel Vast dienstverband Bekijk de functieomschrijving
This role combines people management, operational excellence, customer relationship management, and cross-functional collaboration within a complex business environment.

Toegevoegd 01/10/2026

  • Lead and develop a large customer-focused team in a dynamic environment
  • Play a key role in business performance,customer satisfaction and transformation

Over onze klant

Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.

Functie

As a Customer Service Manager your responsibilities are:

  • Lead and manage the customer service team to ensure high performance and efficiency.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Monitor and improve operational processes to ensure seamless service delivery.
  • Handle escalated customer issues and provide effective resolutions.
  • Analyse customer feedback and data to identify areas for improvement.
  • Ensure compliance with company policies and industry standards.
  • Collaborate with other departments to align customer service goals with overall business objectives.
  • Prepare and present reports on customer service performance to senior management.

Profiel

A successful Customer Service Manager should have:

  • Master's degree or equivalent higher education qualification
  • Minimum 10 years of experience within an industrial or manufacturing environment
  • At least 5 years of leadership experience in Customer Service, Supply Chain, Commercial Operations or Business Management
  • Fluent in Dutch, French and English
  • Experience in exposure to executive leadership and cross-functional decision-making
  • Strong background in change management and organizational transformation
  • Experience working in complex international B2B environments

Aanbod

Our customer offers you:

  • A competitive salary between
  • Full benefits package



Contact
Kamar Fares
Referentienummer
JN-102026-7116798

Vacature samenvatting

Sector
Klantendienst
Sub Sector
Management & ondersteuning
Industrie
Industrial / Manufacturing
Locatie
Stad Brussel
Contract Type
Vast dienstverband
Consultant naam
Kamar Fares
Vacature referentie
JN-102026-7116798

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