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Customer Service Zaventem

Zaventem Vast dienstverband 3,300€ - 3,800€ per maand (39,600€ - 45,600€ per jaar) Bekijk de functieomschrijving
You play a key role in delivering excellent support and ensuring an efficient order-to-cash process.

Toegevoegd 07/09/2026

  • International company & multicultural team
  • Personalized onboarding, comprehensive training, and growth opportunities.

Over onze klant

Our client is an international leader in the life sciences industry, based in Zaventem. They offer a long-term opportunity within their Customer Service team, providing a dynamic international environment, comprehensive training, and strong career development prospects.

Functie

As a Customer Service, your key responsibilities are:

  • Processing and managing customer purchase orders in a timely manner, ensuring compliance with customer logistics and shipping requirements.
  • Serve as the first point of contact for customers, handling inquiries and resolving day-to-day issues.
  • Provide customers with accurate information regarding orders, products, and services while adhering to company processes and procedures.
  • Collaborate with internal stakeholders to manage escalations and ensure prompt resolution of customer concerns.
  • Register and track customer issues within Salesforce and ensure appropriate follow-up actions are taken.
  • Coordinate closely with Logistics and Warehouse teams to resolve order and delivery-related issues efficiently.
  • Support knowledge sharing and participate in market-specific training initiatives.
  • Contribute to team performance by maintaining a customer-focused mindset, supporting colleagues, and working towards established KPIs.

Profiel

We are looking for:

  • Previous experience in Customer Service, Order Management, or a related sales administrative role.
  • Strong communication and problem-solving skills with a customer-centric approach.
  • Comfortable working in a fast-paced, international environment.
  • Fluent in English and Spanish, with a good command of Portuguese.
  • Proficient in Microsoft Office applications. Experience with ERP systems is a plus.

Aanbod

Our partner offers:

  • Long term position
  • A full-time position with a 40-hour work week.
  • 20 statutory vacation days plus 12 additional compensation (ADV) days.
  • The opportunity to work abroad and gain international exposure.
  • Comprehensive onboarding, training, and continuous learning opportunities.
  • Strong career development and internal growth opportunities within an international organisation.
  • A dynamic, collaborative, and team-oriented work environment.
  • The chance to work in a multicultural and innovative company.
  • Competitive salary and benefits package.
  • Modern offices that are easily accessible by public transport.
  • A supportive culture that encourages professional development and personal growth.



Contact
Charlotte Mathieu
Referentienummer
JN-092026-7098260

Vacature samenvatting

Sector
Klantendienst
Sub Sector
Orderverwerking
Industrie
Healthcare / Pharmaceutical
Locatie
Zaventem
Contract Type
Vast dienstverband
Consultant naam
Charlotte Mathieu
Vacature referentie
JN-092026-7098260

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