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Freelance Service Delivery Manager

Stad Brussel Tijdelijk dienstverband Kantoor of thuiswerk Bekijk de functieomschrijving
As π…π«πžπžπ₯𝐚𝐧𝐜𝐞 π’πžπ«π―π’πœπž πƒπžπ₯𝐒𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫, you will take ownership of the Belgian ticketing team and act as the key point of contact between clients and the operational team. You will bring structure and stability to the team while overseeing ticketing platform activities, performance, client requirements and longer-term operational improvements.

Bijgewerkt 17/09/2026

  • Lead a key Belgian ticketing team through an important transition
  • Combine ticketing expertise, client management and team leadership

Over onze klant

Our client is an international organisation active in the events and live entertainment industry, with operations across Europe and a global headquarters in the United States. The Belgian team supports clients with ticketing, event delivery and field IT, working within a broader EMEA operational structure.

Functie

As a π…π«πžπžπ₯𝐚𝐧𝐜𝐞 π’πžπ«π―π’πœπž πƒπžπ₯𝐒𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 your responsibilities are:

  • Lead and structure a team of 6-7 event programmers in Belgium ;
  • Act as the main point of contact for clients and internal stakeholders ;
  • Oversee programming and configuration of client ticketing platforms ;
  • Manage event setup including pricing, sales windows, dates, seat maps and inventory ;
  • Monitor team KPIs, performance and service quality ;
  • Analyse operational issues and identify long-term solutions and improvements ;
  • Support the team in decision-making, prioritisation and reaching clear outcomes ;
  • Contribute to the ongoing restructuring and development of the Belgian operation ;



Profiel

A successful π…π«πžπžπ₯𝐚𝐧𝐜𝐞 π’πžπ«π―π’πœπž πƒπžπ₯𝐒𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 should have:

  • Proven experience in people management and team leadership, ideally in a complex or changing environment ;
  • High emotional intelligence, with the ability to understand different personalities, motivations and team dynamics ;
  • Strong coaching and communication skills, combined with the ability to provide clear direction ;
  • Experienced in stabilising teams, managing change and rebuilding engagement ;
  • Calm, approachable and confident when dealing with challenging situations ;
  • Strong stakeholder and client management capabilities ;
  • KPI-driven and performance-oriented, with a structured approach to operational management ;
  • Experience with ticketing systems, event technology or technical platforms is a strong plus ;
  • Fluent in English ;



Aanbod

Our offer:

  • Freelance leadership role within an international events organisation ;
  • Opportunity to shape and stabilise a Belgian ticketing team ;
  • Brussels North Station location ;
  • Competitive day rate ;



Contact
Kristof Abikhalil
Referentienummer
JN-092026-7105382

Vacature samenvatting

Sector
Klantendienst
Sub Sector
Management & ondersteuning
Industrie
Technology & Telecoms
Locatie
Stad Brussel
Contract Type
Tijdelijk dienstverband
Consultant naam
Kristof Abikhalil
Vacature referentie
JN-092026-7105382
Kantoor of thuiswerk
Kantoor of thuiswerk

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