Back to search

German speaking - Customer Service Banking

Brussels City Permanent Work from home View Job Description
This role is focused on providing customer support to German-speaking clients in the banking sector, handling questions, account-related questions, and ensuring a smooth customer experience via phone and email. The position requires strong communication skills, a customer-oriented mindset, and the ability to work within financial regulations while building positive client relationships

Added 14/09/2026

  • You are fluent in German & you would like to work in a bank
  • You like client relationship management

About Our Client

A company based in Schaerbeek operating in the financial services

Job Description

  • Be the main contact person for German-speaking customers.
  • Answer customer questions by phone and email.
  • Help customers with banking products, services, and account-related requests.
  • Support customers with transactions and general banking questions.
  • Communicate clearly and professionally in German.
  • Follow banking regulations and company procedures.
  • Build positive relationships by providing excellent customer service.
  • Work closely with colleagues and share knowledge with the team

The Successful Applicant

A successful candidate should:

  • Enjoy helping people and providing good customer service.
  • Be comfortable communicating with different types of customers.
  • Speak German fluently and have a good level of English or French.
  • Be patient, friendly, and professional.
  • Be willing to learn about banking products and procedures.
  • Stay organized and pay attention to details.
  • Enjoy working as part of a team and sharing knowledge with colleague



What's on Offer

  • Additional benefits, such as ecovouchers and reimbursement of public transport costs.
  • Full-time position (40 hours per week).
  • 12 extra paid vacation days (RTT) on top of regular holidays.
  • Remote working opportunities.
  • A fixed Monday to Friday schedule (9:00 AM to 6:00 PM), with no weekend work.
  • Training and development opportunities within the banking and financial sector.
  • The opportunity to obtain FSMA certification, fully paid for by the company.
  • A dynamic, international, and supportive work environment in Brussels.



Contact
Leonie Baert
Quote job ref
JN-092026-7103293

Job summary

Sector
Banking & Financial Services
Sub Sector
Back Office - Capital Markets
Industry
Financial Services
Location
Brussels City
Contract Type
Permanent
Consultant name
Leonie Baert
Job Reference
JN-092026-7103293
Remote or office
Work from home

Michael Page is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.