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IT Support Specialist L1 - Business Services - Brussels

Ville de Bruxelles Permanent Voir la description du poste
We are looking for a proactive and customer-oriented IT Support Specialist to join our client's team in Brussels. You will play a key role in providing first- and second-line technical support to end users within a dynamic service-driven environment.

Mise à jour le 28/07/2026

  • English only
  • Interim contract with the possibility of a permanent contract at the end.

À propos de notre client



We are looking for a proactive and customer-oriented IT Support Specialist to join our client's team in Brussels. You will play a key role in providing first- and second-line technical support to end users within a dynamic service-driven environment.

This position requires excellent English communication skills, a strong service mindset, and the ability to thrive in a fast-paced, multicultural setting.

Description du poste

  • Provide first IT support to internal users (onsite and remote)
  • Diagnose and resolve hardware, software, and network issues
  • Manage and track incidents and service requests using a ticketing system
  • Install, configure, and maintain IT equipment (laptops, desktops, mobile devices)
  • Support Microsoft environments (Windows, Office 365, Teams, etc.)
  • Escalate complex issues to higher-level support teams when required
  • Ensure timely resolution of incidents within SLAs
  • Deliver a high level of customer service and user satisfaction
  • Contribute to IT documentation and knowledge base



Profil recherché

    • Previous experience in IT support / Service Desk / Helpdesk - max 3 years of experience
    • Strong knowledge of Windows OS, Microsoft 365, and basic networking
    • Excellent communication skills in English (mandatory) - both written and spoken
    • Customer-focused attitude with strong interpersonal skills
    • Proactive, solution-oriented, and able to work independently
    • Ability to prioritize and handle multiple tasks efficiently

Conditions et Avantages

  • Opportunity to work in an international and dynamic environment
  • Exposure to diverse IT systems and technologies
  • Potential for long - term collaboration



Contact
Zoe Hennico
Indiquer la référence de l'offre
JN-062026-7046265

Résumé du poste

Secteur
Information Technology
Sous-secteur
IT Support
Industrie
Business Services
Où ?
Ville de Bruxelles
Type de contrat
Permanent
Nom du consultant
Zoe Hennico
Référence de l´offre
JN-062026-7046265

Michael Page s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.