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IT Support Specialist L1 - Business Services - Brussels

Stad Brussel Vast dienstverband Bekijk de functieomschrijving
We are looking for a proactive and customer-oriented IT Support Specialist to join our client's team in Brussels. You will play a key role in providing first- and second-line technical support to end users within a dynamic service-driven environment.

Bijgewerkt 28/07/2026

  • English only
  • Interim contract with the possibility of a permanent contract at the end.

Over onze klant



We are looking for a proactive and customer-oriented IT Support Specialist to join our client's team in Brussels. You will play a key role in providing first- and second-line technical support to end users within a dynamic service-driven environment.

This position requires excellent English communication skills, a strong service mindset, and the ability to thrive in a fast-paced, multicultural setting.

Functie

  • Provide first IT support to internal users (onsite and remote)
  • Diagnose and resolve hardware, software, and network issues
  • Manage and track incidents and service requests using a ticketing system
  • Install, configure, and maintain IT equipment (laptops, desktops, mobile devices)
  • Support Microsoft environments (Windows, Office 365, Teams, etc.)
  • Escalate complex issues to higher-level support teams when required
  • Ensure timely resolution of incidents within SLAs
  • Deliver a high level of customer service and user satisfaction
  • Contribute to IT documentation and knowledge base



Profiel

    • Previous experience in IT support / Service Desk / Helpdesk - max 3 years of experience
    • Strong knowledge of Windows OS, Microsoft 365, and basic networking
    • Excellent communication skills in English (mandatory) - both written and spoken
    • Customer-focused attitude with strong interpersonal skills
    • Proactive, solution-oriented, and able to work independently
    • Ability to prioritize and handle multiple tasks efficiently

Aanbod

  • Opportunity to work in an international and dynamic environment
  • Exposure to diverse IT systems and technologies
  • Potential for long - term collaboration



Contact
Zoe Hennico
Referentienummer
JN-062026-7046265

Vacature samenvatting

Sector
Information Technology
Sub Sector
IT Support
Industrie
Business Services
Locatie
Stad Brussel
Contract Type
Vast dienstverband
Consultant naam
Zoe Hennico
Vacature referentie
JN-062026-7046265

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