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Learning & Customer Excellence Trainer (M/V/X)

Deinze Permanent View Job Description
Our client is looking for a Customer Training & Development Specialist to design, deliver and continuously improve learning initiatives within a customer-facing environment. This role combines training delivery, coaching and learning programme development to support employee growth and operational excellence.

Added 16/09/2026

  • Make a tangible impact on employee development and customer experience
  • Take ownership of training programmes and continuous improvement

About Our Client

Our client is a globally recognised industrial organisation with a strong reputation for innovation, operational excellence and customer-centricity. With an international footprint and a collaborative culture, the company invests heavily in employee development and continuous learning.
Employees benefit from a dynamic working environment where knowledge sharing, professional growth and teamwork are highly valued, creating opportunities to build a rewarding long-term career.

Job Description

  • Partner with management to identify training needs and develop tailored learning solutions.
  • Design, create and continuously improve training materials, manuals, guides and digital learning content.
  • Deliver engaging training sessions for both new hires and existing employees.
  • Evaluate training effectiveness and implement improvements where needed.
  • Maintain training records and monitor employee learning progress.
  • Provide individual coaching and ongoing support to customer service professionals.
  • Support the implementation of learning and development initiatives across the organisation.
  • Research and introduce modern training methodologies and best practices.
  • Contribute to various projects related to employee development and organisational learning.
  • Travel occasionally to other company sites to facilitate training sessions.



The Successful Applicant

  • Master's degree in Business, Education, Human Resources or a related field.
  • Previous experience as a Trainer, Learning & Development Specialist, Facilitator or similar role.
  • Strong communication, presentation and stakeholder management skills.
  • Proven ability to adapt training approaches to different audiences and topics.
  • Experience developing learning content and training programmes.
  • Familiarity with e-learning platforms and digital learning tools is an advantage.
  • Excellent organisational and time management skills.
  • Strong interpersonal skills with the ability to motivate and engage others.
  • Ability to work independently while thriving in a collaborative environment.
  • Fluent in English.
  • Willingness to travel occasionally when required

What's on Offer

  • Competitive salary package with an attractive range of extra-legal benefits.
  • Health insurance, pension plan, meal vouchers and eco vouchers.
  • Extensive onboarding, training and professional development opportunities.
  • Clear career progression pathways within an international organisation.
  • Exposure to global projects and multicultural teams.
  • Positive and supportive company culture focused on employee well-being.
  • Regular team-building and social initiatives.
  • High level of autonomy and opportunity to make a visible impact.



Contact
Bram Leroy
Quote job ref
JN-092026-7100357

Job summary

Sector
Human Resources
Sub Sector
Learning & Development
Industry
Industrial / Manufacturing
Location
Deinze
Contract Type
Permanent
Consultant name
Bram Leroy
Job Reference
JN-092026-7100357

Michael Page is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.