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Business Control and Operations Specialist - Brussels - Banking

Brussels City Permanent €50,000 - €70,000 per year View Job Description
Our client is an innovative financial services institution operating in the Belgian market. To support their continued growth, they are currently looking for a Business Support & Operations Specialist.

Added 23/07/2026

  • Key role at the intersection of operations, risk management and compliance
  • Broad scope with direct impact on process excellence and customer experience

About Our Client

Our client is an innovative financial services institution operating in the Belgian market. Through a strong customer-centric and digital approach, they provide a range of financial solutions while maintaining a strong focus on operational excellence, regulatory compliance, and continuous improvement.

To support their continued growth, they are currently looking for a Business Support & Operations Specialis to join their team in Brussels.

Job Description

  • Own and oversee critical operational processes and control frameworks
  • Act as the escalation point for complex operational cases and policy-related decisions
  • Ensure compliance with internal procedures, AML/KYC, GDPR and regulatory requirements
  • Manage sensitive customer and account-related operations
  • Prepare and analyse KPI, SLA and regulatory reporting
  • Drive process improvement initiatives and operational excellence
  • Participate in audits, investigations and risk mitigation activities
  • Support the implementation of new products, systems and operational changes
  • Develop procedures and provide training to operational teams

The Successful Applicant

  • Bachelor's or Master's degree or equivalent through experience
  • Minimum 3 to 5 years of experience within banking, financial services, insurance, or another highly regulated environment
  • Solid understanding of retail banking operations and customer lifecycle processes
  • Experience in AML/KYC, compliance, operational risk management, or process governance
  • Strong analytical mindset with excellent attention to detail
  • Experience with reporting, performance monitoring, and data analysis
  • Knowledge of CRM systems, workflow tools, and financial services operations
  • Strong stakeholder management and communication skills
  • Hands-on, proactive, and solution-oriented approach
  • Ability to manage complex cases while balancing regulatory requirements and customer experience
  • Fluency in Dutch or French with professional proficiency in Dutch or French and English



What's on Offer

  • Permanent position within a growing and innovative financial institution
  • Competitive salary package complemented by a broad range of fringe benefits
  • High-impact role with significant autonomy and responsibility
  • Opportunity to contribute directly to operational excellence and strategic initiatives
  • Exposure to a wide range of stakeholders across the business
  • Dynamic and collaborative working environment
  • Professional development opportunities and long-term career prospects
  • A culture that values ownership, continuous improvement, and customer focus

BUSINESS SUPPORT / OPERATIONAL CONTROL / BANKING OPERATIONS / RETAIL BANKING / AML / KYC / COMPLIANCE / OPERATIONAL RISK / PROCESS IMPROVEMENT / CUSTOMER OPERATIONS / GDPR / REPORTING / BUSINESS ANALYST / BRUSSELS / FINANCIAL SERVICES / OPERATIONS MANAGEMENT

Contact
Nathan Mingiedi
Quote job ref
JN-072026-7068867

Job summary

Sector
Banking & Financial Services
Sub Sector
Operations / Middle Office - Banking / Securities
Industry
Financial Services
Location
Brussels City
Contract Type
Permanent
Consultant name
Nathan Mingiedi
Job Reference
JN-072026-7068867

Michael Page is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.