Opslaan Terug naar zoeken Functie Samenvatting Soortgelijke banen Toegevoegd 23/07/2026Key role at the intersection of operations, risk management and complianceBroad scope with direct impact on process excellence and customer experienceOver onze klantOur client is an innovative financial services institution operating in the Belgian market. Through a strong customer-centric and digital approach, they provide a range of financial solutions while maintaining a strong focus on operational excellence, regulatory compliance, and continuous improvement.To support their continued growth, they are currently looking for a Business Support & Operations Specialis to join their team in Brussels.FunctieOwn and oversee critical operational processes and control frameworksAct as the escalation point for complex operational cases and policy-related decisionsEnsure compliance with internal procedures, AML/KYC, GDPR and regulatory requirementsManage sensitive customer and account-related operationsPrepare and analyse KPI, SLA and regulatory reportingDrive process improvement initiatives and operational excellenceParticipate in audits, investigations and risk mitigation activitiesSupport the implementation of new products, systems and operational changesDevelop procedures and provide training to operational teamsProfielBachelor's or Master's degree or equivalent through experienceMinimum 3 to 5 years of experience within banking, financial services, insurance, or another highly regulated environmentSolid understanding of retail banking operations and customer lifecycle processesExperience in AML/KYC, compliance, operational risk management, or process governanceStrong analytical mindset with excellent attention to detailExperience with reporting, performance monitoring, and data analysisKnowledge of CRM systems, workflow tools, and financial services operationsStrong stakeholder management and communication skillsHands-on, proactive, and solution-oriented approachAbility to manage complex cases while balancing regulatory requirements and customer experienceFluency in Dutch or French with professional proficiency in Dutch or French and EnglishAanbodPermanent position within a growing and innovative financial institutionCompetitive salary package complemented by a broad range of fringe benefitsHigh-impact role with significant autonomy and responsibilityOpportunity to contribute directly to operational excellence and strategic initiativesExposure to a wide range of stakeholders across the businessDynamic and collaborative working environmentProfessional development opportunities and long-term career prospectsA culture that values ownership, continuous improvement, and customer focusBUSINESS SUPPORT / OPERATIONAL CONTROL / BANKING OPERATIONS / RETAIL BANKING / AML / KYC / COMPLIANCE / OPERATIONAL RISK / PROCESS IMPROVEMENT / CUSTOMER OPERATIONS / GDPR / REPORTING / BUSINESS ANALYST / BRUSSELS / FINANCIAL SERVICES / OPERATIONS MANAGEMENTContactNathan MingiediReferentienummerJN-072026-7068867Vacature samenvattingSectorBanking & Financial ServicesSub SectorOperationeel / Middle office - Banken / EffectenIndustrieFinancial ServicesLocatieStad BrusselContract TypeVast dienstverbandConsultant naamNathan MingiediVacature referentieJN-072026-7068867
