Save Job Back to Search Job Description Summary Similar Jobs Updated on 05/08/2026A dynamic role within a collaborative and supportive teamExposure to both customer service and B2B operationsAbout Our ClientOur client is active in the retail sector.Job DescriptionAre you passionate about customer satisfaction and business support? Do you enjoy problem-solving, working across multiple stakeholders, and driving continuous improvement? If so, this opportunity could be the perfect next step in your career.We are looking for a proactive and dedicated Customer Service & B2B Assistant to join their team. In this key role, you will serve as an important link between first-line customer service teams, stores, and B2B clients. Your mission will be to ensure a seamless customer experience while improving service quality and operational efficiency.TasksAs a Customer Service & B2B Assistant, you will:Handle and resolve escalated customer complaints, ensuring appropriate follow-up with all relevant stakeholders.Provide support to stores and first-line customer service teams.Deliver administrative support to theB2B department, including:Managing customer inquiries via email.Handling customer contracts and documentation.Maintaining customer records in SAP.Monitor and manage incidents within the Marketplace environment.Analyze recurring issues and identify opportunities to improve processes, customer experience, and operational efficiency.Collaborate with internal teams to implement service improvements and best practices.The Successful ApplicantThe ideal candidate combines strong administrative capabilities with a customer-focused mindset.Skills & ExperienceExcellent administrative and organizational skills, with strong attention to detail.Customer-oriented mindset and the ability to find practical solutions in challenging situations.Strong communication and stakeholder management skills.Analytical thinking and a continuous improvement mindset.Proficiency in Microsoft Office and experience with systems such as SAP, Oracle, Outlook, and Mirakl.Ability to work independently while also being a valuable team player.Fluent in Dutch and French (spoken and written).What's on OfferA dynamic role within a collaborative and supportive team.A positive work environment where your ideas and contributions are valued.The opportunity to make a tangible impact on customer satisfaction and business performance.Exposure to both customer service and B2B operations.A culture focused on innovation, continuous improvement, and professional development.ContactJessica ChacanaQuote job refJN-072026-7056979Job summarySectorCustomer ServiceSub SectorCustomer Service Officer – InboundIndustryRetailLocationDilbeekContract TypeTemporaryConsultant nameJessica ChacanaJob ReferenceJN-072026-7056979
