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Customer Service OTC UK Markets (Brussels based)

Brussels City Permanent Work from home View Job Description
This Customer Service OTC UK Markets role, based in Brussels, involves providing exceptional support to the UK market within the chemical industry. You will handle order-to-cash processes, ensuring a seamless customer experience and operational efficiency.

Added 28/06/2026

  • International team of colleagues
  • varied OTC role, strong package

About Our Client

Our client is a medium-sized company operating in the retail industry, known for delivering high-quality products and services to its international clientele. The company values operational excellence and is committed to maintaining strong customer relationships.

Job Description

As a Customer Service OTC UK Markets your responsibilities are:

  • Manage the full order-to-cash (OTC) process for the UK market, ensuring accuracy and timeliness.
  • Act as the main point of contact for UK customers, addressing inquiries and resolving issues efficiently.
  • Coordinate with internal departments such as sales, logistics, and finance to ensure smooth operations.
  • Monitor and manage order fulfilment, ensuring compliance with company policies and customer requirements.
  • Prepare and maintain accurate documentation related to customer orders and shipments.
  • Follow up on payments and assist with invoice-related queries as needed.
  • Identify opportunities for process improvement to enhance the customer experience.
  • Provide regular updates and reports to management on customer service activities.

The Successful Applicant

A successful Customer Service OTC UK Markets should have:

  • Previous experience in customer service or order management
  • Strong organizational and multitasking skills to handle various responsibilities effectively
  • Proficiency in English; additional language skills are a plus.
  • Strong knowledge of SAP
  • A customer-focused approach with excellent communication skills
  • Problem-solving skills and the ability to work independently
  • The ability to work in a fast paced environment



What's on Offer

Our customer offers you:

  • A competitive monthly salary range
  • A team of very nice colleagues
  • Exposure to international markets and professional development opportunities



If you are ready to take on this exciting Customer Service OTC UK Markets role in Brussels, we encourage you to apply today!

Contact
Julie Mackelbert
Quote job ref
JN-062026-7050181

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Industrial / Manufacturing
Location
Brussels City
Contract Type
Permanent
Consultant name
Julie Mackelbert
Job Reference
JN-062026-7050181
Remote or office
Work from home

PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.