Sauver Retour à la recherche Description du poste Résumé Offres similaires Mise à jour 07/07/2026The opportunity to join a stable and reputable international organizationA varied role combining customer support and administrationÀ propos de notre clientOur client is a well-established international company operating in a customer-centric retail and services environment. To support its continued growth and commitment to service excellence, the company is looking for a Customer Support & Operations Coordinator to join its central support team.Description du posteIn this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.Key ResponsibilitiesHandle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions.Provide operational support to internal teams and regional business units.Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information.Ensure accurate management of customer data and documentation within internal systems.Analyze recurring incidents, identify trends, and propose improvements to enhance customer experience and operational efficiency.Collaborate with multiple departments to ensure seamless communication and service delivery.Contribute to ongoing process optimization initiatives and support continuous improvement projects.Profil recherchéWe are looking for a Customer Support & Operations Coordinator that :Previous experience in a customer service, customer support, operations, or administrative coordination role.Strong organizational skills with a high level of accuracy and attention to detail.Solution-oriented mindset with the ability to manage complex customer situations professionally.Comfortable working with different software applications and business systems.Strong communication and stakeholder management skills.Ability to prioritize tasks efficiently in a fast-paced environment.Fluency in Dutch and French is essential; a good knowledge of English is considered an asset.Conditions et AvantagesOur customer offers you:The opportunity to join a stable and reputable international organization.A varied role combining customer support, administration, and process improvement.A collaborative and positive working environment.Exposure to multiple business functions and stakeholders.Opportunities to contribute to operational excellence initiatives and make a tangible impact on customer satisfaction.ContactJessica ChacanaIndiquer la référence de l'offreJN-072026-7056979Résumé du posteSecteurGestion de la Relation ClientsSous-secteurAgent service client - communication entranteIndustrieRetailLocalisationGroot-BijgaardenType de contratTemporaireNom du consultantJessica ChacanaRéférence de l´offreJN-072026-7056979
