Save Job Back to Search Job Description Summary Similar Jobs Added 02/09/2026ECommerceRetail sectorAbout Our ClientJoin a fast-growing international retail group operating across several European markets. With a strong omnichannel model combining an extensive physical store network with high-performing e-commerce platforms, the company is experiencing continued growth and digital transformation. Customer experience, innovation and operational excellence are at the heart of its strategy.Job DescriptionThis is a hands-on operational role for someone who likes to be at the heart of the action: monitoring online performance, solving issues, coordinating with different teams and making sure customers enjoy a smooth journey from click to delivery.You will act as a key point of contact between E-commerce, IT, Customer Service, Logistics and external partners, ensuring that the online business runs efficiently every day.Your ResponsibilitiesMonitor the daily performance of the e-commerce platforms and key operational KPIs, identifying opportunities and potential issues.Ensure a smooth and reliable online customer journey, from website navigation and checkout to payment and delivery.Investigate and resolve operational issues, proactively identifying root causes and coordinating corrective actions.Act as the operational bridge between E-commerce, IT, Customer Service, Logistics, Project teams and external partners.Follow up on payment, delivery and order-related processes, ensuring issues are addressed quickly and efficiently.Coordinate the management of incidents and technical issues, prioritising them according to their impact on customers and the business.Contribute to the continuous improvement of e-commerce processes, tools and ways of working.Analyse performance and operational data to identify trends, recurring issues and areas for improvement.Support the implementation of new e-commerce initiatives, projects and system enhancements.Ensure a high level of data accuracy, operational quality and customer satisfaction across the online channel.The Successful ApplicantYou have 2-5 years of experience in e-commerce operations, digital operations, online retail or a similar hands-on environment.You are fluent in Dutch and English; Dutch is mandatory for the role. French is a strong plus.You have a strong operational mindset and enjoy getting into the details to understand and solve problems.You are analytical, structured and solution-oriented, with a natural ability to prioritise.You are comfortable working cross-functionally and coordinating with multiple stakeholders.You don't wait for problems to solve themselves: you are proactive, hands-on and pragmatic.You have a genuine interest in retail, e-commerce and customer experience.Experience with e-commerce platforms, order management systems, payment solutions, ticketing tools or analytics platforms is a plus.What's on OfferA key operational role within a well-established retail environment.The opportunity to have a direct impact on the customer experience and online business performance.A dynamic position combining e-commerce, operations, technology and retail.A collaborative environment where you will work with a broad range of internal and external stakeholders.A role with plenty of ownership, variety and opportunities to improve how things work.Salary range between 45-65K gross per year and extra legal advantages.ContactKim-Anh TranQuote job refJN-092026-7095083Job summarySectorMarketing & AgencySub SectorDigital, Online & Social MediaIndustryRetailLocationWalloon BrabantContract TypePermanentConsultant nameKim-Anh TranJob ReferenceJN-092026-7095083
