Freelance IT Infrastructure Consultant

1. IT Infrastructure Governance & Strategy

• Assess business and end-user needs, as well as quality, operational, and security requirements.
• Translate business requirements into IT solutions and Service Level Agreements (SLAs).
• Design, maintain, and continuously improve the local IT infrastructure architecture in alignment with business objectives and Group standards.
• Advise management on IT strategy, technology evolution, infrastructure investments, and risk mitigation.
• Monitor emerging technologies and recommend improvements to systems, services, and operational efficiency.
• Ensure compliance with applicable legal, regulatory, licensing, and corporate requirements.

2. User Support & Service Delivery

• Provide technical support to end-users through telephone, e-mail, remote assistance, and face-to-face interventions.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Assist end-users in the effective use of IT equipment, systems, and applications.
• Deliver user guidance and training when required.
• Coordinate with external providers and Group IT teams to ensure timely resolution of incidents and service requests.
• Coordinate with external providers and Group IT teams to ensure timely resolution of incidents and service requests.
• Document support procedures and maintain an up-to-date knowledge base.

3. Infrastructure Operations & Maintenance

• Design, implement, operate, and maintain local IT infrastructure including servers, networks, endpoints, and associated services.
• Ensure the availability, reliability, and performance of IT systems and infrastructure.
• Manage backup, recovery, monitoring, and business continuity mechanisms.
• Perform infrastructure updates, upgrades, patch management, and corrective maintenance activities.
• Maintain accurate technical documentation, inventory records, system configurations, and operational procedures.
• Ensure the smooth operation of all IT services, including network services, endpoint management, printing services, e-mail systems, and security tools.

4. Cybersecurity & Compliance

• Support the development, implementation, maintenance, and monitoring of the cybersecurity policies, procedures, and controls in accordance with legal, regulatory, customer, and Group requirements.
• Continuously assess and improve the security posture of systems, applications, and infrastructure.
• Ensure the effective operation of security solutions, including endpoint protection, access control, monitoring, backup, and recovery systems.
• Contribute to security audits, compliance assessments, and corrective action plans.
• Participate in the management of cybersecurity incidents and crisis situations involving complex infrastructure or software issues.