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Freelance Service Delivery Manager

Brussels City Temporary Work from home View Job Description
As π…π«πžπžπ₯𝐚𝐧𝐜𝐞 π’πžπ«π―π’πœπž πƒπžπ₯𝐒𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫, you will take ownership of the Belgian ticketing team and act as the key point of contact between clients and the operational team. You will bring structure and stability to the team while overseeing ticketing platform activities, performance, client requirements and longer-term operational improvements.

Updated on 17/09/2026

  • Lead a key Belgian ticketing team through an important transition
  • Combine ticketing expertise, client management and team leadership

About Our Client

Our client is an international organisation active in the events and live entertainment industry, with operations across Europe and a global headquarters in the United States. The Belgian team supports clients with ticketing, event delivery and field IT, working within a broader EMEA operational structure.

Job Description

As a π…π«πžπžπ₯𝐚𝐧𝐜𝐞 π’πžπ«π―π’πœπž πƒπžπ₯𝐒𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 your responsibilities are:

  • Lead and structure a team of 6-7 event programmers in Belgium ;
  • Act as the main point of contact for clients and internal stakeholders ;
  • Oversee programming and configuration of client ticketing platforms ;
  • Manage event setup including pricing, sales windows, dates, seat maps and inventory ;
  • Monitor team KPIs, performance and service quality ;
  • Analyse operational issues and identify long-term solutions and improvements ;
  • Support the team in decision-making, prioritisation and reaching clear outcomes ;
  • Contribute to the ongoing restructuring and development of the Belgian operation ;



The Successful Applicant

A successful π…π«πžπžπ₯𝐚𝐧𝐜𝐞 π’πžπ«π―π’πœπž πƒπžπ₯𝐒𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 should have:

  • Proven experience in people management and team leadership, ideally in a complex or changing environment ;
  • High emotional intelligence, with the ability to understand different personalities, motivations and team dynamics ;
  • Strong coaching and communication skills, combined with the ability to provide clear direction ;
  • Experienced in stabilising teams, managing change and rebuilding engagement ;
  • Calm, approachable and confident when dealing with challenging situations ;
  • Strong stakeholder and client management capabilities ;
  • KPI-driven and performance-oriented, with a structured approach to operational management ;
  • Experience with ticketing systems, event technology or technical platforms is a strong plus ;
  • Fluent in English ;



What's on Offer

Our offer:

  • Freelance leadership role within an international events organisation ;
  • Opportunity to shape and stabilise a Belgian ticketing team ;
  • Brussels North Station location ;
  • Competitive day rate ;



Contact
Kristof Abikhalil
Quote job ref
JN-092026-7105382

Job summary

Sector
Customer Service
Sub Sector
Management & support
Industry
Technology & Telecoms
Location
Brussels City
Contract Type
Temporary
Consultant name
Kristof Abikhalil
Job Reference
JN-092026-7105382
Remote or office
Work from home

Michael Page is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.