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Customer Service DACH for the Medical Sector

Machelen Permanent Work from home View Job Description
The role of Customer Service DACH for the medical sector involves providing effective support and assistance to customers in the life science industry. This position focuses on the Order to Cash cycle and on ensuring smooth communication and resolving customer inquiries efficiently.

Added 18/09/2026

  • International actor in medical supplies.
  • Company with strong values, an international team, a good package.

About Our Client

Our client is an international company specialized in medical supplies and accessories.

Job Description

As a Customer Service DACH for the medical sector your responsibilities are:

  • Manage customer inquiries and provide accurate information in a timely manner.
  • Process orders and ensure correct documentation for the medical sector.
  • Coordinate with internal teams to address and resolve customer issues effectively.
  • Monitor and follow up on deliveries to ensure customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Support customers with product-related questions and technical assistance.
  • Identify opportunities for process improvements within customer service operations.
  • Ensure compliance with industry regulations and company policies.

The Successful Applicant

A successful Customer Service DACH for the medical sector should have:

  • Proficiency in German and English, both written and spoken.
  • Knowledge of customer service processes and tools.
  • Experience in SAP is a big plus
  • Strong organisational and problem-solving skills.
  • Attention to detail and ability to manage multiple tasks simultaneously.
  • Customer-oriented mindset with excellent communication skills.

What's on Offer

Our customer offers you:

  • A team of international colleagues
  • A challenging and varied role
  • A complete salary package
Contact
Julie Mackelbert
Quote job ref
JN-092026-7107041

Job summary

Sector
Customer Service
Sub Sector
Customer Service Officer – Inbound
Industry
Healthcare / Pharmaceutical
Location
Machelen
Contract Type
Permanent
Consultant name
Julie Mackelbert
Job Reference
JN-092026-7107041
Remote or office
Work from home

Michael Page is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.